Frequently asked questions
Quick answers for renters, residents, and property owners. Don't see your question? Call or email our team. We're happy to help.
Renters
Touring, applying, and moving in.
Our available listings are on the Current listings page.
We require an application before a showing. Select Apply Now on the listing to apply.
All occupants over the age of 18 must complete a separate rental application.
We screen every applicant the same way, with credit and background checks, income verification, and landlord references.
It depends on the property, and each listing shows its pet policy.
Before you move in, you pay a security deposit and your first month’s rent.
Residents
Paying rent, maintenance requests, and your account.
Payment options are outlined in the resident portal.
Submit a request through the resident portal, with photos if you can, or call or email us.
Call (716) 344-9783, 24/7. A maintenance emergency is a problem that can’t wait for the office to open, like no heat, no water, a leak you can’t stop, a sewer backup, or an outside door that won’t lock. For anything else, submit a request in the resident portal.
Use the invitation email AppFolio sent you. Can’t find it? Call or email us for a new one.
Call or email our office. Your lease, rent, and repairs all go through us.
Email us your notice in writing, by the date your lease asks for. If you rent month to month, New York law requires at least one month’s notice.
Owners
Services, pricing, leasing, and reporting.
Apartments and rental homes in Buffalo, NY and Western New York.
It depends on the property, and there are no hidden fees. Contact us with your property information for a free consultation.
Our leasing agents develop a plan for your unit, list it for rent, screen applicants, conduct showings, and sign the lease.
We screen every applicant the same way, with credit and background checks, income verification, and landlord references.
Residents pay with the options available in the resident portal. We collect the rent for you.
By direct deposit each month, with a monthly statement in the owner portal.
Residents request repairs in the resident portal, with photos, or by phone or email. We coordinate the repair and follow it until the work is done.
Yes. When a tenant doesn’t pay or breaks the lease, we enforce the lease terms and manage the eviction through New York’s court process, keeping you informed at each step.
In the owner portal. Can’t sign in? Call or email us.
Yes. Your current leases stay in place. We let your tenants know how to reach us and pay rent, and take over from there.